FAQs
What areas do you cover?
We have nationwide coverage for the majority of our services.
What services do you offer?
We offer a wide range of services from simple home furniture assembly to nationwide assembly solutions for your business. We assemble everything from flat pack wardrobes & beds to log cabins & gyms. We also have bespoke furniture solutions.
Do you offer installation on behalf of companies?
Yes, we are the official assembly partner for multiple brands such as Forest Garden, Shelved, CFS & Many More.
Why Is My Booking Subject To Weather Permitting?
All outdoor bookings are subject to weather permitting. All conditions are sent to you with your booking confirmation and can also be found in our Ts&Cs.
Do you operate on weekends?
Yes, our teams carry out installations seven days a week.
When do I pay?
Payment is due once the installation is complete. Our teams take payment via Cash or Bank Transfer.
Are you VAT Registered?
Yes, all quotes are subject to the standard 20% VAT rate.
Do I need to provide any tools?
No! Our teams are equipped with top of the range equipment to carry out any job required.
I live in the congestion zone. Can you still service my area?
Yes, however any congestion or parking charges are added onto the final quote. All of our vehicles are ULEZ compliant so there are no additional fees for this.
What happens if my furniture comes damaged or has missing parts?
Please check prior to arrival that there are no visible signs of damage or any missing boxes as this will result in the installation not being able to proceed.
Are your installers insured?
Yes, all of our assemblers are fully insured.
Do you require space to carry out the assembly?
It would be ideal if you could prepare the area for the installation prior to our arrival so our teams have enough space to carry out the assembly with no issues.
Are you able to take the packaging away with you once you are done?
Unfortunately, we do not dispose of the packaging however we can certainly place it neatly where you request. For larger installations we can arrange for packaging to be collected when available*.
I attempted to assemble the furniture myself but wasn’t successful. Can you help?
Certainly! We can get this rectified for you.
Do you offer a guarantee?
Yes, all of our installations come with a 12 Month Assembly Guarantee.
Have a question that isn’t listed? Drop us a call on 0330 043 3532