FAQs
Flat Pack Professionals provides professional flat pack and IKEA furniture assembly services across London, Essex and surrounding areas.
Below are some of the most common questions we receive about our furniture assembly services, including bookings, payments, service areas and installation guarantees.
Q: What areas do you cover?
Flat Pack Professionals provides flat pack and IKEA furniture assembly services across London and Essex, where the majority of our furniture assembly work takes place.
We can also provide nationwide coverage across the UK subject to installer availability. If you’re unsure whether we cover your area, simply get in touch and we’ll be happy to help.
Q: What services do you offer?
We provide a wide range of furniture assembly services including IKEA furniture assembly, flat pack furniture assembly, wardrobe assembly, bed assembly and shed assembly.
Our experienced installers assemble furniture for homes and businesses across London and Essex and surrounding areas.
Q: Do you offer installations on behalf of companies?
Yes. Flat Pack Professionals provides professional furniture assembly and installation services on behalf of a number of companies and brands including Forest Garden, Shelved and CFS.
Our experienced installers carry out furniture and garden building assembly for businesses and customers across London and Essex and surrounding areas.
Q: Why Is My Booking Subject To Weather Permitting?
Some of the services we provide, such as shed assembly and garden building installation, take place outdoors and may be affected by severe weather conditions.
In cases of heavy rain, strong winds or unsafe conditions, we may need to reschedule your booking to ensure the safety of both our installers and your property. If this happens, we will always contact you to arrange the next available date.
Q: Do you operate on weekends?
Yes. Flat Pack Professionals operates 7 days a week, including weekends, to provide convenient furniture assembly services for our customers.
Whether you need flat pack furniture assembly, IKEA furniture assembly or shed installation, our installers can often arrange appointments at a time that suits you.
Q: When do I pay?
Payment is typically made once the furniture assembly work has been completed. Our installers will ensure everything is fully assembled and you are satisfied before payment is taken.
If you have any questions about payment or booking, our team will be happy to assist.
Q: Are you VAT Registered?
Yes. Flat Pack Professionals is VAT registered and VAT will be included where applicable on all quotes.
If you require a VAT invoice for your furniture assembly service, this can be provided upon request.
Q: Do I need to provide any tools?
No. Our installers arrive fully equipped with the professional tools required to carry out your furniture assembly safely and efficiently.
All tools and equipment needed for flat pack, IKEA furniture and shed assembly are provided by our team.
Q: I live in the congestion zone. Can you still service my area?
Yes. Flat Pack Professionals regularly provides furniture assembly services within the London Congestion Charge zone.
If your address falls within the zone, the congestion charge may apply and will always be discussed with you when booking.
Q: What happens if my furniture comes damaged or has missing parts?
If your furniture arrives damaged or with missing parts, our installers will advise you before assembly begins.
In most cases we will recommend contacting the retailer or supplier to arrange replacement parts before the installation can be completed. Once the correct parts are available, we can return to complete the assembly if required.
Q: Are your installers insured?
Yes. Our installers are fully insured to carry out furniture assembly and installation work.
We take care to ensure all work is completed safely and professionally, giving our customers peace of mind when booking our services.
Q: Do you require space to carry out the assembly?
Yes. Our installers require enough clear space to safely assemble your furniture.
Where possible, we recommend allowing sufficient room around the furniture so components can be laid out and assembled efficiently. This helps ensure the assembly process is completed safely and without damage to surrounding items.
Q: Are you able to take the packaging away with you once you are done?
Our installers will usually leave packaging neatly stacked or placed in your preferred location once the furniture assembly has been completed.
If you would like packaging removed, please let us know when booking and we will advise whether this can be arranged.
Q: I attempted to assemble the furniture myself but wasn’t successful. Can you help?
Yes. Our installers regularly assist customers who have started assembling furniture but would prefer a professional to complete the job.
Whether the furniture is partially assembled or still in its original packaging, our team can usually take over and complete the assembly safely and correctly.
Q: Do you offer a guarantee?
Yes. Flat Pack Professionals provides a 12 month installation guarantee on our furniture assembly work, giving our customers peace of mind that the job has been completed to a high standard.
If you experience any issues relating to the assembly within this period, please contact us and we will be happy to review the matter and resolve it where possible.
Have a question that isn’t listed? Give us a call on 0330 043 3532 and our team will be happy to help.