TERMS AND CONDITIONS – FLAT PACK PROFESSIONALS LIMITED
Effective date: 1st June 2024
1. Introduction
Welcome to Flat Pack Professionals Limited. These Terms and Conditions govern your use of our services. By booking our services, you agree to these terms. If you do not agree with these terms, please do not use our services. Flat Pack Services branch into the following, but are not limited to:
- Flat Pack Assembly
- Flat Pack Disassembly
- Bespoke Furniture
- General Handyman Services
- Office Flat Packs/Equipment Installation
- Planning & Measuring Services
- Groundwork/Foundation Services
This agreement is between you, the customer, and Flat Pack Professionals Limited (“Company”, “we”, “us”, or “our”).
2. Definitions
- “Service” refers to the Flat Pack Services provided by Flat Pack Professionals Limited.
- “Customer”, “you” or “your” refers to the individual or entity booking our services.
- “Booking” refers to the appointment scheduled for the provision of our services.
- “Call Out Fee” refers to the minimum fee charged for attending a booking.
- “Cancellation Fee” refers to the fee charged for cancelling a booking without the required notice period.
- “Amendment Fee” refers to the fee charged for changing a booking without the required notice period.
- “Disassembled Furniture” refers to furniture that comes in parts and requires assembly.
- “Safety Fixings” which refers to the fixings used to secure furniture or outdoor items for safety purposes, such as to walls or floors.
3. Call Out Fee
3.1. Each booking is subject to a minimum call out fee of £75.00+VAT.
3.2. This call out fee is the minimum charge per booking.
3.3. If a booking cannot be carried out due to customer error, damaged or missing parts, the £75.00+VAT call out fee will replace the existing quote.
3.4. This fee is NOT deducted from the total balance if the booking cannot proceed due to the stated reasons and is rebooked at a later date.
4. Payment Terms
4.1. Payment in full is due upon the completion of your booking via the agreed method of payment.
4.2. Payment is required in full prior to our departure from your premises. Unless alternative payment terms have been agreed upon prior to booking, full payment must be settled before our team leaves the site.
4.3. Flat Pack Professionals Limited reserves the right to modify or increase the quoted price only under specific circumstances. Such adjustments will occur if the information initially provided during the quoting process proves to be inaccurate or if conditions at the site differ from those described when the quote was made. Examples of such circumstances include, but are not limited to: the necessity to transport flat pack items to designated rooms, the presence of obstructive existing furniture, or any changes in the configuration or quantities of items from what was previously agreed upon.
4.4. Invoices may be issued in advance upon request.
4.5. For business clients, invoices are issued on the day of installation, and payment is required no later than 30 days after the invoice is sent.
4.6. Late payments may incur additional fees if not received within the 30-day period.
4.7 All quotes provided are exclusive of VAT, and VAT will be added at the standard rate of 20%.
- Quotes are provided in writing only and cannot be given verbally. All discussions regarding quotes must be done via email or text and agreed upon by both parties.
5. Cancellations & Amendments
5.1. If you wish to cancel or rearrange your booking, you may do so with a minimum of 24 hours’ notice.
5.2. Late cancellations or amendments (less than 24 hours’ notice) may result in a charge of £75.00+VAT.
5.3. In the unlikely event that we need to reschedule your booking, we will offer you our next available date and time. If you choose to cancel due to our rescheduling, there will be no cancellation fee.
5.4. All outdoor bookings are subject to weather conditions. Our team will use discretion based on our weather sources to determine if a booking can proceed. If deemed unsuitable, we will book you for our next available date. Please note that all outdoor bookings are contingent upon suitable weather conditions. Our team will exercise professional judgment, informed by reliable weather sources, to decide whether a booking can proceed. Should weather conditions be deemed unsuitable such as extreme temperatures (hot or cold), snow, ice, or rain your booking will be rescheduled to the next available date to ensure the safety and effectiveness of our service.
6. Packaging
6.1. Unless previously agreed upon and paid for, we do not dispose of any packaging or materials.
6.2. We can place all packaging where you request (e.g., outside near your bins).
7. Details Required for Booking
7.1. To make a booking, we require the following information from you:
• Your Name
• Contact Number
• Email Address
• Full Address
• A detailed list of items or services required, including the quantity and any relevant job description.
7.2. All provided information is confidential and used solely for the booking and payment process. It is essential that customers provide accurate and complete details regarding the scope of the job. Any inaccuracies, omissions, or changes to the information provided may result in the quoted price being adjusted upon our arrival. The revised quote will reflect the actual scope of work required.
7.3. Please refer to our Privacy Policy for more details on how we handle your personal information.
8. Competitions
8.1. From time to time, we may run competitions or promotions. Specific terms and conditions for each competition will be provided and must be agreed to by participants.
8.2. All competition entries must comply with the competition terms and conditions to be valid.
8.3. We reserve the right to disqualify any entries that we believe do not comply with the terms and conditions or that we deem inappropriate.
8.4. Prizes are non-transferable, non-exchangeable, and cannot be redeemed for cash or other alternatives.
8.5. The decision of Flat Pack Professionals Limited in all matters relating to competitions is final and binding.
9. Safety Fixings
9.1. For indoor bookings, it is recommended, for safety purposes, that furniture items be affixed to walls. The decision to secure items to the wall rests solely with the customer, who will be given the option to authorise such attachment.
9.2. In the event the customer elects not to have an item attached to the wall, the customer assumes full responsibility and liability for the safety and stability of the item.
9.3. Flat Pack Professionals Limited does not secure items to floors. We reserve the right to decline any request to attach an item to a wall where, in our professional judgement, such attachment is deemed unsafe or impractical. This includes, but is not limited to, circumstances where visible pipes, electrical wiring, or unsuitable wall structures are present.
9.4. Where we are unable to attach an item to the wall due to the reasons set out in clause 9.3, it shall be the customer’s responsibility to take appropriate measures to ensure the safety and stability of the item.
9.5. For outdoor installations, including but not limited to trampolines, sheds, gazebos, and climbing frames, Flat Pack Professionals Limited does not secure such items to the ground unless expressly agreed in writing prior to the installation. The responsibility for securing outdoor items post-installation lies solely with the customer.
10. Content & Filming
10.1. Flat Pack Professionals Limited reserves the right to capture photographs, video footage, and time-lapse recordings of the work carried out during any installation, for the purposes of promoting our services on social media platforms and within our marketing gallery. Such recordings may be taken via cameras, drones, or other devices as deemed appropriate.
10.2. We take reasonable precautions to avoid capturing sensitive or personal information, including images of the customer and their personal belongings. However, in certain cases, it may be difficult to avoid incidental capture of such content.
10.3. If the customer does not wish for us to photograph or record any aspect of the installation, it is the customer’s responsibility to inform us in writing prior to the commencement of the installation.
10.4. By proceeding with the booking without such notice, the customer grants Flat Pack Professionals Limited the right to use the recorded content for promotional and marketing purposes.
10.5. Flat Pack Professionals Limited retains full ownership of all content created during installations, including any rights to distribute, publish, or derive revenue from said content. All intellectual property rights, including copyrights, in such content shall remain with Flat Pack Professionals Limited.
11. Intellectual Property
11.1. All content, trademarks, and data on our website, including but not limited to text, images, logos, and software, are the property of Flat Pack Professionals Limited or our licensors.
11.2. You are not permitted to use any of our intellectual property without our express written consent.
11.3. Any unauthorised use of our intellectual property may result in legal action.
11.4. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any material from our website in any form or by any means without prior written permission from us.
12. Links to Our Website
12.1. You may create a link to our website, provided it is done in a fair and legal manner and does not damage our reputation or take advantage of it.
12.2. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
12.3. We reserve the right to withdraw linking permission without notice.
12.4. Our website may contain links to other websites. We have no control over the contents of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
13. Installation Guarantee
13.1. All our bookings come with an installation guarantee covering the workmanship and the integrity of the assembled furniture.
13.2. If you find something not up to our standard, please contact us within 7 days of the service being provided.
13.3. We will inspect the issue and, if found to be a fault in our service, we will rectify it at no additional cost to you.
13.4. This guarantee does not cover issues arising from misuse, incorrect use, or accidental damage after our service has been completed.
13.5 Flat Pack Professionals Limited is fully insured with Public Liability Insurance up to £1,000,000. This coverage provides additional assurance and protection for both our clients and our operations against any unforeseen incidents that may occur during our service delivery.
14. Limitation of Liability
14.1. Flat Pack Professionals Limited will not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
14.2. Our total liability to you for all losses arising under or in connection with these terms shall be limited to the total amount paid by you for the services provided.
14.3. Nothing in these terms shall limit or exclude our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded or limited by law.
14.4. We are not liable for any loss or damage that is not foreseeable.
15. Force Majeure
15.1. Flat Pack Professionals Limited shall not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay is caused by circumstances beyond our reasonable control.
15.2. Circumstances beyond our reasonable control include, but are not limited to, acts of God, war, terrorism, strikes, lockouts, industrial disputes, fire, flood, storms, earthquake, or any other natural disaster.
15.3. If a force majeure event occurs, we will notify you as soon as reasonably possible and take all reasonable steps to minimise any disruption to our services.
16. Governing Law
16.1. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.
16.2. Any disputes arising from or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Dispute Resolution
17.1. In the event of a dispute arising out of or in connection with these Terms and Conditions, the parties shall attempt to resolve the dispute through good faith negotiations.
17.2. If the dispute cannot be resolved through negotiation within 30 days, either party may refer the dispute to mediation by a neutral third party.
17.3. If mediation fails, the parties may pursue their respective rights and remedies in the courts of England and Wales.
18. Customer Responsibilities
18.1. You are responsible for providing accurate and complete information when making a booking.
18.2. You must ensure that the location where the service is to be performed is safe and accessible.
18.3. You must inform us of any potential hazards or specific requirements relevant to the performance of our services.
18.4. You are responsible for securing any necessary permissions or consents required for us to perform the service at your premises.
18.5. Failure to comply with your responsibilities may result in additional charges or cancellation of the booking.
19. Amendments to Terms
19.1. We reserve the right to amend these Terms and Conditions at any time.
19.2. Any amendments will be effective immediately upon posting on our website.
19.3. It is your responsibility to review these Terms and Conditions regularly to ensure you are aware of any changes.
19.4. Continued use of our services after any amendments shall constitute your consent to such changes.
20. Privacy and Data Protection
20.1. We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws.
20.2. We collect, store, and use your personal data in accordance with our Privacy Policy.
20.3. By using our services, you consent to the collection and use of your personal data as described in our Privacy Policy.
20.4. We will take reasonable steps to ensure the security of your personal data and protect it from unauthorised access, use, or disclosure.
20.5. You have the right to access, correct, or delete your personal data held by us. Please refer to our Privacy Policy for more details on how to exercise these rights.
21. Third-Party Services
21.1. Our services may include access to third-party products or services.
21.2. We are not responsible for the content, accuracy, or reliability of any third-party products or services.
21.3. Use of third-party products or services is at your own risk and subject to the terms and conditions of those third parties.
21.4. We do not endorse or assume any responsibility for any third-party websites or services.
21.5. Any disputes arising from the use of third-party products or services should be resolved with the respective third party.
22. Termination
22.1. We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including but not limited to breach of these Terms and Conditions.
22.2. Upon termination, all rights and licences granted to you in these Terms and Conditions will immediately cease.
22.3. Termination does not affect any rights, obligations, or liabilities that arose prior to the termination.
22.4. You may terminate your use of our services at any time by providing us with written notice.
23. Entire Agreement
23.1. These Terms and Conditions, along with any documents expressly referred to herein, constitute the entire agreement between you and Flat Pack Professionals Limited.
23.2. This agreement supersedes all prior or contemporaneous understandings, agreements, negotiations, representations, and warranties, both written and oral, regarding the services.
23.3. No amendment or modification of these Terms and Conditions shall be binding unless made in writing and signed by an authorised representative of both parties.
24. Severability
24.1. If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by any court of competent jurisdiction, that provision shall be deemed modified to the extent necessary to make it valid, legal, and enforceable.
24.2. If such modification is not possible, the offending provision shall be severed, and the remaining provisions of these Terms and Conditions shall remain in full force and effect.
25. Waiver
25.1. No failure or delay by either party in exercising any right, power, or remedy under these Terms and Conditions shall operate as a waiver of that right, power, or remedy.
25.2. No waiver of any term of these Terms and Conditions shall be effective unless it is in writing and signed by the party against whom the waiver is to be enforced.
25.3. A waiver of any right or remedy on one occasion shall not be construed as a waiver of any right or remedy on any subsequent occasion.
26. Notices
26.1. All notices or other communications required or permitted under these Terms and Conditions shall be in writing and shall be deemed to have been duly given if delivered personally or sent by prepaid registered post, recorded delivery, or a recognized courier service to the addresses provided by the parties.
26.2. Notices shall be deemed received at the time of delivery if delivered personally, on the second business day following the date of posting, or on the date of delivery recorded by the courier service.
26.3. Either party may change its address for notices by providing written notice to the other party in accordance with this section.
27. Assignment
27.1. You may not assign, transfer, or delegate any of your rights or obligations under these Terms and Conditions without our prior written consent.
27.2. We may assign, transfer, or delegate any of our rights or obligations under these Terms and Conditions without your consent.
27.3. Any purported assignment, transfer, or delegation in violation of this section is null and void.
27.4. These Terms and Conditions will bind and insure to the benefit of the parties, their successors, and permitted assigns.
28. Subcontracting
28.1. We reserve the right to subcontract any of our obligations under these Terms and Conditions.
28.2. We will remain responsible for the performance of any subcontracted obligations and ensure that subcontractors comply with these Terms and Conditions.
28.3. You shall not have any contractual relationship with any subcontractors used by us in the provision of our services.
29. Indemnification
29.1. You agree to indemnify, defend, and hold harmless Flat Pack Professionals Limited, its officers, directors, employees, agents, and subcontractors from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or in connection with:
- Your breach of these Terms and Conditions.
- Your use of our services.
- Any violation of applicable laws, rules, or regulations by you.
29.2. We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.
30. Contact Information
30.1. If you have any questions or concerns about these Terms and Conditions or our services, please contact us at:
Flat Pack Professionals Limited
4 Capricorn Centre, Cranes Farm Road, Basildon, Essex, SS14 3JJ
Email: Contact@FlatPackProfessionals.co.uk
Phone: 0330 043 3532
30.2. We will make reasonable efforts to respond to your inquiries promptly.